Personnel costs account for 35-45% of total operating expenses in the hotel industry. Therefore, improving the efficiency of existing staff is critical for business profitability.
In traditional hotel operations, a significant portion of staff time is spent on manual tasks such as answering phone calls, taking notes, communicating requests to relevant departments, and following up. These processes are both time-consuming and prone to errors.
Digital request management systems eliminate these operational inefficiencies. Guest requests are automatically forwarded to the relevant department, staff receive instant notifications on their mobile devices, and the completion of each request is recorded digitally.
Analyses from hotels using Odamia show that staff can handle 30% more requests in the same amount of time. This means that staff can serve more guests or that the hotel can operate with fewer staff for the same number of guests.
Digital systems also provide performance analysis. Data such as how long requests take to be fulfilled and which staff members work more efficiently give managers valuable insights for personnel planning and training.
In today’s challenging labor market, increasing the efficiency of existing staff has become the key to sustainable growth for hotel businesses.
