Constant ringing phones at hotel reception cause stress for staff and reduce service quality. Studies show that during peak seasons, a hotel reception receives over 300 calls per day on average, and 70% of these calls are for simple requests.
Digital room assistant technology can dramatically reduce this phone traffic. The system directs routine guest requests—such as towels, cleaning, or extra amenities—directly to the relevant departments. This allows reception staff to focus on more complex and personalized services.
In a pilot study at a boutique hotel in Istanbul, an 82% decrease in reception calls was recorded in the first month after implementing the Odamia system. This reduction lightened staff workload and enabled them to dedicate more time to welcoming guests and providing special services.
The reduction in phone traffic not only improves staff efficiency but also enhances guest satisfaction. Guests no longer have to wait by the phone and can receive instant responses to their requests.
