In the global tourism world, language barriers can pose a significant challenge for both guests and hotel staff. Providing services to guests from different countries in their own languages is no longer a luxury but a necessity.
Traditional solutions—hiring multilingual staff or employing interpreters—are both costly and not always practical. Especially offering service in more than 10 languages can seem nearly impossible.
This is where digital language solutions come into play. Systems like Odamia enable instant translation in over 30 languages, allowing guests to communicate their requests in their native tongue. Staff respond in their own language, and the system automatically translates the response back to the guest’s language.
Thanks to this technology, seamless communication is possible between, for example, a Turkish room attendant and a Japanese guest. Guests feel more comfortable and can convey their requests more accurately, minimizing misunderstandings and service errors.
Multilingual communication solutions have become accessible not only to large luxury hotels but to all types of accommodation providers. As language barriers disappear, guest satisfaction and positive reviews increase, directly boosting reservation rates.
